Transfer on Conference/Merge Hangup
under review
C
Calin Andrews
From the mobile app, we need the ability to merge calls (conference) and then have the host of the conference call hang up while the other parties remain on the line. Currently, the entire conference call will hang up if the primary/host hangs up.
We can make this work on physical desk phones by using the "Transfer on Conference/Merge Hangup" P values (see below) but obviously this isn't something we can do for the mobile app.
P2304=1
P2404=1
P2504=1
P2604=1
P2704=1
A
Amanda Taylor
I agree that easier and accessible from all platforms is needed. We need this ability to "warm transfer" calls for reception/assists to transfer calls to management. Currently we place the original caller on hold, call the manager on the second line to gain permission to then blind transfer the call. This can cause confusion though, especially if that manager gets another call at the same time.
C
Calin Andrews
I see these two identical feature requests were merged together. Just to confirm, this was being requested for both iOS and Android (which is why I submitted two separate requests under the appropriate categories: "iOS Mobile App" and "Android Mobile App"). Just wanted to make sure that was apparent. Thanks!
Cytracom
Calin Andrews: Yes sir! We have your feedback documented for both mobile apps. Thank you again!
Cytracom
Merged in a post:
Transfer on Conference/Merge Hangup
C
Calin Andrews
From the mobile app, we need the ability to merge calls (conference) and then have the host of the conference call hang up while the other parties remain on the line. Currently, the entire conference call will hang up if the primary/host hangs up.
We can make this work on physical desk phones by using the "Transfer on Conference/Merge Hangup" P values (see below) but obviously this isn't something we can do for the mobile app.
P2304=1
P2404=1
P2504=1
P2604=1
P2704=1
Cytracom
under review
Cytracom
Thank you for the feedback Calin. We are always looking for ways to improve the platform. We will review this request with the team.