Holiday Groups seems like a partial step towards a resolution, but not enough as far as reducing labor (for us, our clients, and our clients' customers).

The inability to set a "Holiday Period" with start date+time and end date+time along with unique routing is BY FAR my biggest complaint with the PBX system.

I want to be able to sit down with customers at the beginning of the year to set the holidays for the whole year (or even multiple years), and NOT have to go into the system before/after each holiday.

Many of our customers want to set holiday specific recordings that play from the time they close (before the holiday) to the time they open (after the holiday). Information communicated here can be critical in retaining clients, as well as our clients retaining their customers.

I think a date based Time Frame (I'm going to call "Holiday Periods") where we could set:

-Name

-Start Date && Time

-End Date && Time

-Route To (e.g. Auto Attendant)

-Route To Destination (e.g. Thanksgiving Holiday Auto Attendant)

-Option to select specific Phone Numbers the "Holiday Period" Route will apply to, and a select all button.

*and the ability to apply multiple "Holiday Periods" to each Phone Number

In addition to actual "holidays" this could apply to general time periods like specific events as well as "vacations/time off" for specific employees/routing options.

This could really be applied to any specific routes to configure with a start date+time and end date+time that should trump the normal operating Time Frame.

I also think the ability to add seasons (start date and end date) into "Time Frames" would also be a much appreciated feature.

12/15/2022: Cytracom, please get this rolling. This request would make things so much easier to be able to set a Start Date with Time to an End Date with time. Just like the ability to set Half Days. Please implant these two features.

I'd like to see this added as well. Could be used for any out of office times, not just Holidays.

Having a Start Date/Time and an End Date/Time.

YES! Would even like to be able to add half days. Before some holidays, we only work 1/2 a day.

09/13/2022