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When waiting for all callers to join a conference bridge there is a low volume music playing. It would be nice to have the ability to edit this music.

I have a client with global offices. The Cytracom call center is the envy of the other offices, so we've arranged a UK number to be forwarded to a US number, which is routed to support techs in the UK. This client has agents with extensions in the UK, Scotland and Estonia and all of them are very happy with Cytracom service. Setting timeframes for these time zones requires me to convert times to US times and won't work when DST changes- we change on different dates than the rest of the world.

Please include from and through dates for the holiday dates so that we don't have to enter each day.

add Year (YYYY) to the date in Holidays. Currently, it shows only MMM-DD.

I create custom AA announcements that play a holiday appropriate message before transferring the caller to voicemail. I'd like to set these up at the beginning of the year, but I need a timeframe that can be set to a window of time between or on a date/holiday to configure this. Please add this to the PBX

It has been requested to have hold music/message play while the ring group is ringing, rather than just hearing the ringing until someone picks up.

Prior to the moderator jiong a conference have the ability to mute attendants and play hold music until the moderator joins.

I've noticed some reports can be exported as a CSV, but not all of them. It would be great if agent activity could be exported.

Scheduling of several reports for our call queue, or any reports in general, would be hugely beneficial. When I review our metrics every Monday, I'd love to include calls answered and calls made as part of that, but the manual process is a little less than ideal.

Out staff did not want physical phones on their desk so we only use our headsets. Because of this we can only hear notifications that the phone is ringing through the headset. It would be great if we could set the notification to sound over our computer settings but still have the actual phone set to work through the headset. Thanks.